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Contact Information:

Billing Address:
PO Box 455
Powell, Ohio. 43065

Phone:
740-879-4800

Fax:
740-879-4802


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Mallory Pools Policies

 

Opening of Pool/Spa
     Mallory Pools will remove winterizing parts, install ladders and handrails, install pool fittings and drain plugs, open pool plumbing lines, and put pool equipment into operation.  Service technicians will start pool heater (to test run) and turn it off before leaving the customer’s property.  Mallory Pools will remove the winter cover, test water on site, and add opening chemicals (chemicals billed separately).

If pool equipment has malfunctioned during the opening process the service technician will repair equipment at the opening hourly rate and the parts will be itemized on the invoice(s) that were used for repair. During the opening, if parts break while the service technician is opening the pool, it will be the home owner’s responsibility to pay for the parts and labor for the repair. If a part breaks while still under manufacture warranty, Mallory Pools will process it for warranty.

Vacuuming the pool/spa at the opening is not included.  Customers may ask the office to add the vacuuming service to the opening for additional charge. The service technician or service manager will determine if the pool can be vacuumed on the day of the opening.

Cancellations must be made via fax, written document, or emailed to Service@MalloryPools.com.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call charge will apply for holding the time slot.

*Mallory Pools recommends that the home owner remove all debris and water from the top of the pool covers before the opening. Pumping off water from the cover causes the pool opening to take longer, and the weight of the water has displaced water from inside the pool. Mallory Pools is not responsible for any leaves or debris that fall into the pool while pulling off the pool cover. Mallory Pools recommends the home owner begin testing and balancing the water 12 hours after the pool has been opened.


Closing Pool/Spa
     Mallory Pools will install winterizing parts, remove ladders and handrails, remove pool fittings and drain plugs, close pool plumbing lines, remove pool equipment in operation. They will install winter cover and add winterizing chemicals (chemicals billed separately).

If pool equipment has malfunctioned during the closing process the service technician will repair equipment at the closing hourly rate and the parts will be itemized on the invoice(s) that were used for repair. During the closing if parts break while the service technician is closing the pool, it will be the home owner’s responsibility to pay for the parts and labor for the repair. If a part breaks while under manufacture warranty, Mallory Pools will process it for warranty.

Vacuuming the pool/spa at the closing is not included.  Customers may ask the office to add the vacuuming service to the closing for additional charge. The service technician or service manager will determine if the pool can be vacuumed on the day of the closing.

Cancellations must be made via fax, written document, or email.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call charge will apply for holding the time slot.

* Mallory Pools recommends that the pool be cleaned/vacuumed before the day of the closing in order to ensure that the pool is free of debris.


Warranty Parts
     All parts purchased through Mallory Pools will feature manufacturer’s warranties and bonus warranties (if applicable). Check with the manufacturer or Mallory Pools for details of the warranty. Most manufacturers do not include labor for the repair or replacement of their product that is covered by warranty. Part warranty will begin on the date of the installation.

* Chemical damage to the pool or pool equipment will void the warranty. Insufficient normal pool maintenance (i.e. emptying skimmer and pump baskets) will also result in a voided warranty.


Warranty Labor
     Mallory Pools will offer a 30 day labor warranty, from the date of installation. This warranty will be for parts that were installed on the pool equipment. If more repairs are necessary to fix the equipment, then the labor warranty will not be effective. New pools built by Mallory Pools will have a one year labor warranty in effect from the date of show how.


Trip Charge
     A trip charge will be assessed on all service calls, openings, and closings. A trip charge will also be assessed once a month to all weekly and bi-weekly cleanings.


Pool Cleanings
      A pool cleaning can be offered by a one time cleaning, a weekly cleaning, or a bi-weekly cleaning. The following items are done during a pool cleaning:

  • Pool Vacuumed
  • Waterline Scrubbed
  • Baskets Cleaned
  • Surface Skimmed
  • Filter Backwashed
  • Water Tested         

           

Filter cartridges will be cleaned on an as needed basis.

Cancellations must be made via fax, written document, or emailed to Service@MalloryPools.com.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call charge will apply for holding the time slot.

If our member of the cleaning staff detects a problem with the pool, he or she will automatically contact the office for a dispatched service call. Warranty and repair authorization will apply when necessary.

Mallory Pools also must have a form of payment on file. This includes, e-check, credit cards, or debt cards.


Service Calls
      Service calls are defined as customers’ contact and/or request for Mallory Pools to come to their home. A minimum charge of the 1st/hourly rate and a trip charge are charged to the customer. If the service call takes more than one hour, the hourly charges are billed on the ¼ hour increments at the current hourly rate, after reaching the first hour.

To have a service call cancelled, the call must be cancelled 24 hours prior to the service date. If the call is cancelled after dispatch, it will be the responsibility of the home owner to pay the first hourly rate and trip charge. All dispatching to the technician is done by the service manager only.

Cancellations must be made via fax, written document, or emailed to Service@MalloryPools.com.  Cancellations must be completed prior to the date of service.  If a cancellation is not made, a service call and trip charge will apply for holding the time slot.


Repair Authorization
      When servicing a pool, if the price of a single part exceeds $150, Mallory Pools will seek homeowner approval before installation. Otherwise, the Service Tech will automatically repair any problems.


 

 
 
Copyright © 2009 Mallory Pools Inc.  All rights reserved.
Information in this document is subject to change without notice.